Safe Harbor Children’s Center Inc. Hotel/Motel
Case manager Full - Time
I. The Housing Case Manager position contributes to Safe Harbor Street Outreach and Coordinated Entry success by engaging in the Brunswick and Glynn County, McIntosh and Camden community to promote access to services for Families and youth needs in order to become self-sufficient. This Case Manager Job requires keeping updated files, interacting with Families using a Positive Family and Youth Development Approach, and empowering the to reach their goals identified at the assessment and developed in the Individual Service plan.
II. The Case Manager is required to have strong working knowledge of how social service systems how Coordinated entry System works. The Case Manager must possess the empathy required to understand and relate to individuals who work within this field and the people who interact with it.
III. The Case Manger must Offer vision, creativity, and enthusiasm to employees and community members to generate the positive thinking of and best practices for program participants; Maintains meaningful involvement with consumers, advocates, and community partners; Participates in creating and maintaining a workplace that values diversity and is free of racism, sexism, heterosexism, and other discriminatory practices; Maintain and improve on a collaborative and cohesive team of professionals committed to the mission delivery; and, Continue to foster and improve an organizational culture that builds on our core value of engagement and partnership while assisting in meeting their basic needs.
IV. Develop strategies for sustaining and growing effective programs; Build high-quality relationships with participants to understand the personal experiences of Families and youth impacted by homelessness;
· Provide strategic direction relating to ongoing program development, quality improvement, and evaluation efforts; Implement core principles and evidence-based practices including, but not limited to: Positive Development, Trauma Informed Care, Right Response, Youth Mental Health First Aid; Carry a case load of 14-16 homeless families and/or 15-20 hours of face-to-face time every week which includes males, females, and parents.
· Administer a standardized housing intake; Complete developmentally appropriate assessment activities with participants as determined by program and participants needs.
· Develop a housing plan with each participant and coordinate with appropriate programs depending on housing placement;
· Provide housing search support to youth with locating appropriate housing rentals; Provide housing case management and direct client services to all participants who request services
· assist youth in meeting service goals, by meeting with youth on an as needed basis, which could include home visits, apartment checks and supervision as needed; Participate in Homeless Management Information System (HMIS) data collection activities; Collaborate and coordinate educational, vocational, employment, and career development and exploration activities. This could include making appropriate referrals to the Vocational Advocate.
· Provide independent living and life skills training to youth and documentation of these events;
· Engage and connect youth with appropriate mental health and/or chemical dependency supports; o Provide opportunities and encourage youth to participate in youth development activities;
· Provide follow-up and aftercare services as needed; 2-5 housing placements a month (may not happen every month as circumstances are taken into consideration);
· Assist with move-ins, move-outs, and housing transitions for the Participants in Hotel/Motel programs;
· Provide housing case management and direct client services to participant’s receiving housing assistance accurate, complete, and timely data, and reports to Program Manager as needed; Record data for program outcomes; o Ensure client files are complete, accurate and up-to-date; o Ensure client confidentiality according to Safe Harbor policies and procedures.
· Inform Program Manager of issues and concerns related to clients
· Participate in program evaluation efforts;
· Maintain Knowledge of program policies and procedures;
· Complete minimum of 10 hours of professional training and developing each year;
· Attend appropriate community meetings, and all other activities identified as necessary to meet the outcomes identified in the housing programs;
· Complete files as indicated by the file content checklist;
· Other duties as assigned.